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Why support matters more than you think when offering EV charging as an employer

Since E-Flux by Road covers so much more than just EV charging, our support team is of great importance. Whether you need help with billing, or your charging station is malfunctioning, our support team is always ready to help.

12 June 2025

At a glance

Behind every EV charging station lies a complex network of systems working together to ensure a seamless experience for EV drivers. To keep everything running smoothly, E-Flux by Road provides comprehensive service and support. Our highly trained customer support team is available in multiple languages, ready to assist whenever needed.

It’s a busy day at work when an employee approaches you: their charging station payment isn’t going through. What now? Don’t worry, we don’t expect you to solve it yourself. The backend of a charging station involves complex hardware and software systems. That’s exactly why our support team is here: to handle issues like these quickly and efficiently, so you can go back to work.

Employer benefits

As an employer providing EV charging at the workplace, you want the experience to be smooth and hassle-free, so you can focus on your core responsibilities. At E-Flux, we understand that, which is why our support team is fully trained to ensure everything runs as it should. With us, you don’t have to worry about the technical details: we’ve got it covered. The sooner your employee can charge their EV, ensuring a smooth ride home, the better they will focus on their own work.

What does customer support look like for E-Flux by Road?

Not all customer support is created equal, especially in EV charging. At E-Flux by Road, we believe great support means quick response times, especially during peak hours. Multilingual support and technical specialists trained in both hardware and software. Proactive monitoring and issue detecting, all combined with seamless communication between our support team and your charging station.

You can either call us, go to our online help center, or talk to Fin: an advanced AI system. Fin is powered by intercom and fed by Road’s extensive knowledge base.

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