Homeowners associations: How to choose the best EV charging management platform

23 February 2024

At a glance

Selecting the right EV charge management platform is crucial for homeowners associations to minimise admin and expenses. Consider factors like hardware compatibility, uptime, security, payment processing, individual billing, roaming solutions, and driver support for seamless operations. E-Flux by Road offers comprehensive solutions tailored to residential needs.

As a homeowners association, the last thing you want when setting up electric vehicle (EV) charge points is lots of admin. You also don’t want to spend more time and money than necessary, which is why the right EV charge management platform is so critical.

While you need quality hardware, you also need an EV charging management system to help you set tariffs, and manage invoicing and payouts. With a reliable and comprehensive platform, management and transactions are seamless, and your residents will also be able to charge easily and get 24/7 technical support.

Factors to consider

There are several factors to consider when selecting your EV charging management platform.

How many charge point models does the platform support, and is it compatible with different EV charging models?

New chargers differ from older charger technology, and when combined with hundreds of different models and manufacturers, integration can be tricky. Your chosen platform has to be flexible and support different brands.

What is the uptime that the platform guarantees?

Any downtime of charge points can disrupt operations, whether it’s due to technical issues, maintenance or power outages. Ensuring that charge points are consistently available when needed is crucial.

Is the software tested and secure?

Will the platform safeguard data, especially when it comes to processing transactions.

Can it process payments simply?

It’s frustrating dealing with different payment providers, so the software should support and be integrated with leading online payment providers like Payter, Valina and CCV.

Can each resident who charges be billed separately?

This is to ensure they don’t pay for others’ charging, and only pay for what they use.

Does the platform offer a roaming solution?

Drivers want to be able to charge anywhere with their charge cards. Roaming agreements need to be in place to make this simple and seamless, no matter what payment type is used. This will enable your residents to charge anywhere else, and visitors will be able to use your charge points too.

Is there driver support?

Don’t underestimate how crucial customer service can be for drivers if they experience any tech or charging difficulty. After all, you don’t want to get a phone call in the middle of the night if a driver needs support at your site.

How can we help you?

We remove the challenges of managing, maintenance and complex financial transactions.

We have a simple purpose – to make our leading platform work for you with simple, effortless transaction management. E-Flux by Road’s charge point management platform has these benefits:

Simple management of residents’ charging

Residents can be invited by the property manager to create an account. They can then register their charge point on the eMobility platform.

Automatic settlement and reimbursement

Electricity and charging costs are automatically tracked and settled per resident. E-Flux then sends each resident an invoice with the charged costs, and this is automatically settled again with the HOA. Residents can also automatically settle the charging costs with their employer, should they use a leased car.

Charge point agnostic

You can integrate more than 400 charge point brands to our platform to manage your charging network at offices, maximise convenience, and encourage charging at low usage times. Say hello to a centralised system with real-time chargers in one platform.

Rate and location management

Manage locations and set charging rates: per kWh, per hour, and per session – whatever works for you. This way, you stay in control of expenses, and you maximise your income. You can also publish your electric charge points on online maps.

24/7 support services for EV drivers

The smooth operation of and access to charge points is crucial. We recognise this and have a dedicated 24/7 support team, ensuring charge points remain operational and hassle-free.

Tailored management

User and field technician dashboards offer personalised management solutions. This gives you fine-tuned control over your EV charging infrastructure, from managing access and tariffs to optimising grid capacity during peak hours.

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